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transpaoOkay So here's the deal. I just bought $200+ equipment online. I probably shouldn't have but I have. The thing is that the price looked wrong to me. So I was confused and decided to use the CHAT CSR, because I know tempers can flare and CSR is a tough job and My guess is that its easier to deal with via chat than on the phone. Not to mention my terrible idiotic fear of calling people I don't know.
Now things started out well or not really they started out normally. But the girl that was helping me really annoyed me. She just didn't want to take the time to explain things properly and kept getting frustrated and just telling me to call CSR.
I DON"T WANT to call CSR thats why I'm talking with her!
Ends up that going over everything again I realized what my mistake was, but I am still annoyed that she wouldn't take the time to explain it properly. I don't understand why people wont just explain stuff. I mean why would I use the chat if I wanted to friggin call CSR.
Well Now I'm feeling silly because I am both still annoyed at her for not even trying, and annoyed at myself that I was overlooking something stupid. BUT I never said it wasn't my fault. I just couldn't see where the problem was.
I'm not going to make a complaint now. because I see that she was telling me correctly just not taking the time to explain it. But I do feel kinda bad because I ended the convo rather rudely. Though I'm Icily polite, and actually ended with something along the lines of "Thank you, good day." And I'm sure that looses a bit in the translation. Which is half the reason I used chat in the first place.
*sigh and feels a bit of a twit* I just noticed where first thing she did tell me the tent was discounted with the 23 from 114.93 to 91.93, but I wasn't seeing the numbers because it wasn't supposed to be on the tent, the discount was supposed to be on the pack. But I did tell her I was confused. Oh well apparently this is the weekend for me to act like a twit.
You have been connected to Maria M.
Maria M: Hi Amanda! Please wait a moment while I check on your question.
me: thanks
Maria M: Give me another moment to locate the order.
Maria M: The tent was discounted by $23. It was originally $114.93 and was discounted so it is $91.93.
me: no the tent is from REIoutlet. I should have recieved the sdiscount on the pack
Maria M: The order total was $227.83. Your dividend of $28.20 was used and the card will be charged $199.63
Maria M: I thought so, too. That's why took me so long to get to you. I called about that.
me: the price on the tent was 114.93. the back was 109
Maria M: This means you will still receive a dividend on the pack though at the end of the year.
Maria M: If it had been discounted, the only way to have a dividend return on sale prices is to use the REI/US Bank Visa.
Maria M: Sale items generally don't get dividend return. Now they get 5% back when using the REI/US Bank Visa.
me: but I was expecting 23+28.20 I don't really care about the dividend on this sale I was expecting it to be discounted $50
Maria M: 20% off $109 would not be $50.
me: no it would be $23
Maria M: You can call to discuss this with Customer Service if you want to do so.
Maria M: We can be reached at 1-800-426-4840.
me: but 23+ my dividend from LAST year which was 28.2o would be about $50
Maria M: The dividend was used as part of the payment on the order.
Maria M: The discount drops the price.
me: $23 is the MEMDEAL discount
Maria M: Right.
me: the dividend is 28.20
me: I should be able to use both
Maria M: You did.
Maria M: We can be reached at 1-800-426-4840. Why don't you call to talk to Customer Service if you need more information. The discount drops the price of an item. The dividend is used as part of the payment for the bottom line of the order.
Maria M: Your dividend of $28.20 dropped the amount to charge to your card to $199.63
Maria M: Is there anything else I can do for you?
Maria M: If you would like a transcript of this Live Help session for later reference, click on the printer icon in the bottom right-hand corner of this window before the session ends. Once this session is completed, you will not be able to print it.
me: I SEE where the dividend was used I don't see the discount on the 109 item, but you obviously don't care to talk to me anymore
me: I can use print screen thank you
Maria M: Please call to talk to someone since I can't make it clear how the process works.
me: I see how the process works
Maria M: Ask for Customer Service or Membership Services when you call 1-800-426-4840.
Maria M: Is there anything else I can do for you?
Me: No, thank you good day.
Now things started out well or not really they started out normally. But the girl that was helping me really annoyed me. She just didn't want to take the time to explain things properly and kept getting frustrated and just telling me to call CSR.
I DON"T WANT to call CSR thats why I'm talking with her!
Ends up that going over everything again I realized what my mistake was, but I am still annoyed that she wouldn't take the time to explain it properly. I don't understand why people wont just explain stuff. I mean why would I use the chat if I wanted to friggin call CSR.
Well Now I'm feeling silly because I am both still annoyed at her for not even trying, and annoyed at myself that I was overlooking something stupid. BUT I never said it wasn't my fault. I just couldn't see where the problem was.
I'm not going to make a complaint now. because I see that she was telling me correctly just not taking the time to explain it. But I do feel kinda bad because I ended the convo rather rudely. Though I'm Icily polite, and actually ended with something along the lines of "Thank you, good day." And I'm sure that looses a bit in the translation. Which is half the reason I used chat in the first place.
*sigh and feels a bit of a twit* I just noticed where first thing she did tell me the tent was discounted with the 23 from 114.93 to 91.93, but I wasn't seeing the numbers because it wasn't supposed to be on the tent, the discount was supposed to be on the pack. But I did tell her I was confused. Oh well apparently this is the weekend for me to act like a twit.
You have been connected to Maria M.
Maria M: Hi Amanda! Please wait a moment while I check on your question.
me: thanks
Maria M: Give me another moment to locate the order.
Maria M: The tent was discounted by $23. It was originally $114.93 and was discounted so it is $91.93.
me: no the tent is from REIoutlet. I should have recieved the sdiscount on the pack
Maria M: The order total was $227.83. Your dividend of $28.20 was used and the card will be charged $199.63
Maria M: I thought so, too. That's why took me so long to get to you. I called about that.
me: the price on the tent was 114.93. the back was 109
Maria M: This means you will still receive a dividend on the pack though at the end of the year.
Maria M: If it had been discounted, the only way to have a dividend return on sale prices is to use the REI/US Bank Visa.
Maria M: Sale items generally don't get dividend return. Now they get 5% back when using the REI/US Bank Visa.
me: but I was expecting 23+28.20 I don't really care about the dividend on this sale I was expecting it to be discounted $50
Maria M: 20% off $109 would not be $50.
me: no it would be $23
Maria M: You can call to discuss this with Customer Service if you want to do so.
Maria M: We can be reached at 1-800-426-4840.
me: but 23+ my dividend from LAST year which was 28.2o would be about $50
Maria M: The dividend was used as part of the payment on the order.
Maria M: The discount drops the price.
me: $23 is the MEMDEAL discount
Maria M: Right.
me: the dividend is 28.20
me: I should be able to use both
Maria M: You did.
Maria M: We can be reached at 1-800-426-4840. Why don't you call to talk to Customer Service if you need more information. The discount drops the price of an item. The dividend is used as part of the payment for the bottom line of the order.
Maria M: Your dividend of $28.20 dropped the amount to charge to your card to $199.63
Maria M: Is there anything else I can do for you?
Maria M: If you would like a transcript of this Live Help session for later reference, click on the printer icon in the bottom right-hand corner of this window before the session ends. Once this session is completed, you will not be able to print it.
me: I SEE where the dividend was used I don't see the discount on the 109 item, but you obviously don't care to talk to me anymore
me: I can use print screen thank you
Maria M: Please call to talk to someone since I can't make it clear how the process works.
me: I see how the process works
Maria M: Ask for Customer Service or Membership Services when you call 1-800-426-4840.
Maria M: Is there anything else I can do for you?
Me: No, thank you good day.
